Privacy Policy

Last updated: 21 May 2026

1. Who we are

This privacy policy explains how wheelie-bincleaning.co.uk ("we", "us", "our") collects, uses and protects your personal information when you use our website or request a wheelie bin cleaning service through us.

wheelie-bincleaning.co.uk is operated by Sheraz, a sole trader based in Ilford, United Kingdom. For the purposes of UK data protection law, Sheraz is the "data controller" responsible for your personal data.

If you have any questions about this policy or how we handle your data, please contact us at info@wheelie-bincleaning.co.uk.

2. The information we collect

We only collect the information we need to match you with a local bin cleaning operator and arrange your service. This includes:

• Contact details — your name, email address and telephone number.
• Service address — your postcode and address, so we can identify your local council collection day and assign a nearby operator.
• Booking details — the number and type of bins you would like cleaned and any preferences you tell us.
• Website usage data — basic technical information such as your IP address, browser type and the pages you visit, collected through cookies and analytics tools (see our Cookie Policy).

We do not collect or store payment card details on this website.

3. How we use your information

We use your information to:

• match you with a suitable independent bin cleaning operator in your area;
• contact you to confirm your booking, collection day and pricing;
• respond to enquiries and provide customer support;
• improve our website and the service we offer;
• meet our legal, tax and accounting obligations.

4. Our legal basis for processing

Under UK GDPR, we rely on the following legal bases to process your data:

• Consent — when you submit an enquiry or booking request through our website.
• Contract — where processing is necessary to arrange and deliver the service you have requested.
• Legitimate interests — to operate, improve and secure our website, provided your rights do not override those interests.
• Legal obligation — where we must keep records to comply with the law.

5. Sharing your information

wheelie-bincleaning.co.uk is an introductory service. To arrange your clean, we share your name, contact details and service address with the independent local operator assigned to your area so they can carry out the work and contact you directly.

We may also share data with trusted third parties who help us run our business, such as our website hosting provider and analytics providers. We require all third parties to keep your data secure and to use it only for the purposes we specify.

We never sell your personal data to anyone. We may disclose information where we are required to do so by law, or to establish, exercise or defend our legal rights.

6. Third-party services

Our website uses Google Analytics (via Google Site Kit) to understand how visitors use the site. These tools may set cookies and process limited usage data on our behalf. Please see our Cookie Policy for details and information on how to opt out.

7. How long we keep your data

We keep enquiry and booking information only for as long as necessary to provide the service and to meet our legal obligations — for example, tax and accounting records are kept for six years. Website analytics data is retained according to the settings of our analytics provider. When data is no longer needed, we delete it securely.

8. Data security

We take reasonable technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Your rights

Under UK data protection law you have the right to:

• access the personal data we hold about you;
• ask us to correct inaccurate or incomplete data;
• ask us to delete your data (the "right to erasure");
• restrict or object to our processing of your data;
• request a copy of your data in a portable format;
• withdraw your consent at any time, where we rely on consent.

To exercise any of these rights, email us at info@wheelie-bincleaning.co.uk. We will respond within one month.

10. Complaints

If you are unhappy with how we have handled your personal data, you have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113. We would, however, appreciate the chance to address your concerns first, so please contact us.

11. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a revised "last updated" date.

12. Contact us

For any questions about this privacy policy or your personal data, contact us at:
Email: info@wheelie-bincleaning.co.uk
Phone: 020 8040 4420